Casino007 Privacy Policy

At Casino007, we respect your privacy and are committed to protecting the personal data you share with us. This Casino007 Casino privacy policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you play, register, or browse our site at casino007.co. By creating an account, you agree that we may process your information as described below.

Who We Are

Our platform is operated by ChapChap Technologies Ltd, a company registered in the Autonomous Island of Anjouan, Union of Comoros, and also recorded as 3-102-942052 SRL in Costa Rica. We hold a licence issued by the Anjouan Offshore Financial Authority under the Computer Gaming Licensing Act 007 of 2005. Here at CasinoOO7, we operate within the legal framework of Anjouan, and all data processing activities described in this policy are governed by the law of that jurisdiction.

Information We Collect

When you register with Casino007 Casino, we ask you to provide certain personal details so that we can open and verify your account. We at Casino007 collect the following categories of information:

• We gather identification data such as your full name, date of birth, address, email and phone number
• We collect financial details including payment method information needed to process deposits and withdrawals
• We record verification documents such as proof of identity and proof of address when required
• We track your gaming activity, including deposits, bets, wins and bonus usage, to operate our services and comply with responsible gambling obligations
• We log technical data such as your IP address, device type, browser and connection information
• We store communications you send us through live chat or email support

How We Use Your Information

Our Casino007 team uses your personal data for several legitimate purposes connected to providing our services. We process your information to open and manage your account, verify your identity, process deposits and withdrawals, and prevent fraud or money laundering. At Casino007, we also use your data to communicate important account updates, respond to support requests, and send promotional offers where you have agreed to receive them. We rely on your gaming history to apply wagering requirements, bonus terms and VIP tier benefits accurately, and to enforce withdrawal limits that depend on your loyalty tier.

Verification and Document Checks

We may request documents to confirm your identity, age and address, particularly before processing a withdrawal. You must supply these documents within 5 business days of our request, after which we process your request within a further 5 business days. We may also carry out phone verification where necessary. Failure to provide requested documents may result in delayed or declined withdrawals.

Sharing Your Information

We do not sell your personal data to third parties. However, our CasinoOO7 platform may share your information with trusted partners where necessary to operate our services, including:

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm who you are
• We disclose data to regulators or law enforcement where legally required
• We may share information with our affiliated brands within the ChapChap Technologies group, including 7Gold, Zino Casino, Aztec Paradise, Mr Jones, Jackpot Latino, Zangabet and Megaways VIP, for compliance and fraud-prevention purposes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse traffic. We at Casino007 use cookies to keep you logged in, understand how players interact with our games, and measure the effectiveness of our promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect how our site functions.

VPN and Location Data

We allow the use of a VPN, proxy or similar service at your own risk. If you choose to use such tools, we accept no responsibility for games failing to load or for issues verifying your identity or location that result from this choice. We collect location-related data as part of our standard verification process to ensure compliance with our restricted countries list, which includes Austria, France and its territories, Germany, Spain, the Union of Comoros, the USA and its territories, Ukraine, Belarus, FATF blacklisted countries and any jurisdiction deemed prohibited by our regulator.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory and accounting obligations. Where your account becomes inactive for more than 15 days, any bonus funds are removed in accordance with our bonus terms, though your underlying account data continues to be stored securely until we are permitted to delete it.

Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our Casino007 systems restrict access to personal information to staff who need it to perform their duties, such as processing withdrawals or verifying identity documents. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever reasonably possible, including:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as marketing communications

To exercise any of these rights, please contact our support team using the details below, and we will respond to your request as soon as reasonably possible.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be published on this page, and we encourage you to review it periodically. Your continued use of Casino007 Casino after changes are posted means you accept the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, or if you wish to exercise any of your rights, please reach out to our support team at [email protected]. Our live chat and email support are available 24/7 to assist you with any privacy-related concerns.